Returns Policy
If you are not satisfied with an item that you have purchased, you may return the item within 7 days of delivery for a full refund of the purchase price, (less freight charges if applicable) or a product exchange. The item must be returned in 'as new' condition, with all paperwork, packaging, parts, and accessories to ensure full credit.
Please note that the following steps below apply to ALL RETURNS, including defective items and those that may have been damaged during shipping.
Please make sure your return meets the following:
Product is in new condition
Product is in its original packaging
Product was purchased in the last 7 days
Product is not included in Exceptions (noted below)
EXCEPTIONS
Non-Returnable Items (unless due to faulty or damaged merchandise):
Due to shipping and delivery cost considerations, TV Bracket are non-returnable.
Sale Items: Sale Items are considered final sale and are non returnable. Please do not ship these items back to Gudex Hardware, as we cannot issue a credit to your account.
GUIDELINE FOR RETURNS
Pack the items securely. Please wrap the product so it does not get damaged in shipment. All returned products must be in the same condition in which they were received.
When you want to return the goods, pls contact Sylvia:sylvia@gudex.com
Please consider sending registered mail or Express Post Bag for your return package. Gudex Hardware cannot be responsible for packages that are lost by mail.
Original shipping costs are non refundable (exceptions - wrongly shipped or faulty products).
Shipping cost for returns is at the customer's expense.
After inspection to ensure the product is returned in original and working condition, refunds or credits are issued within 7 days of product receipt by Gudex Hardware.
Refunds will not be issued for products that are soiled, damaged or have missing parts.
If your order has shipped, or is in the process of being shipped, we will be unable to cancel your order. You will need to follow the return instructions once you receive the package.
Please notify us about damaged merchandise within 24 hours of receipt, and make sure you keep all the original boxes and packaging. Restocking fee may be applied.
CUSTOMER ENQUIRES
For any customer enquiries concerning incomplete or incorrect orders, or refund issues please send an email to sylvia@gudex.com